IEC 82079-1-2012

使用说明书的编制 构成、内容和表示方法 第1部分:一般原则和详细要求

Preparation of instructions for use - Structuring, content and presentation - Part 1: General principles and detailed requirements

适用范围：IEC 82079-1:2012 provides general principles and detailed requirements for the design and formulation of all types of instructions for use that will be necessary or helpful for users of products of all...

发布日期：2012-08-08  实施日期：2012-08-08

BS EN 14012-2008

邮政服务 服务质量 对意见的衡量和赔偿规则

Postal services. Quality of service. Complaints handling principles

适用范围：This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. Attention is given to how t...

实施日期：2010-01-31

NF C03-260-1-2012

Preparation of instructions for use - Structuring, content and presentation - Part 1 : general principles and detailed requirements.

DIN EN ISO 9001-2008

质量管理体系 要求

Quality management systems - Requirements

适用范围：1.1 GeneralThis International Standard speci-fies requirements for a qualitymanagement system where anorganizationa) needs to demonstrate its abil- ity to consistently provide product that ...

实施日期：2009-12-01

DIN EN 15696-2009

Self storage - Specification for self storage services

实施日期：2009-02-01

NF S99-139-2013

Health care services - Quality management systems - Requirements based on EN ISO 9001:2008.

CAS 134-2006

平板电视机售后服务标准

实施日期：2006-03-01

BS DD ISO/TS 10004-2010

Qualit?tsmanagement. Kundenzufriedenheit. Leitfaden zur ?berwachung und Messung der Kundenzufriedenheit Quality management-Customer satisfaction-Guidelines for monitoring and measuring Management de la qualit Satisfaction du client. Lignes directrices relatives. la surveillance et au mesurage

实施日期：2010-09-30

SB/T 10401-2006

商品售后服务评价体系

Evaluation criteria for after-sale services of goods

适用范围： 本标准规定了商品售后服务的评价方式、评价指标、评价程序和评价准则。 本标准适用于中华人民共和国境内生产型企业和销售服务型企业的售后服务水平的评价。

发布日期：2006-05-12  实施日期：2006-12-01

GB/T 16784-2008

工业产品售后服务 总则

General principles for after-sale service of industrial products

适用范围：本标准规定了工业产品售后服务的基本原则和基本内容. 　　本标准适用于工业企业售后服务文件的编制,实施及售后服务活动.

发布日期：2008-11-13  实施日期：2009-05-01

DIN ISO 10003-2008

质量管理 顾客满意 外界与组织的争执解决指南

Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

适用范围： This Intemational Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dis- pute-resolution process for complaint...

实施日期：2008-07-01

NF Z67-201-2-2013

Information technology - Service management - Part 2 : guidance on the application of service management systems.

BS EN 62079-2001

Erstellen von Anleitungen. Gliederung,Inhalt und Darstellung Preparation of Instructions-Structuring,Content and Presentation Etablissement des instructions. Structure,contenu et presentation IEC 62079:2001;

实施日期：2001-09-15

ISO/IEC 27013-2012

信息技术 安全技术 ISO/IEC 27001和ISO/IEC 20000-1综合实施指南

Information technology -- Security techniques -- Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1

适用范围：ISO/IEC 27013:2012 provides guidelines on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for those organizations which are intending to either: a) implement ISO/IEC 27001 when ISO/I...

发布日期：2012-10-01  实施日期：2012-10-01

ISO 10018-2012

质量管理 全员参与和能力指南

Quality management -- Guidelines on people involvement and competence

适用范围：ISO 10018:2012 provides guidance on engaging people in an organization''s quality management system, and on enhancing their involvement and competence within it. ISO 10018:2012 is applicable to any org...

发布日期：2012-09-01  实施日期：2012-09-01

SB/T 10837-2012

电动自行车售后服务规范

Specification for after-sales service of electric bicycle

适用范围：本标准规定了电动自行车产品售后服务的术语和定义、基本要求、售后保修服务要求、服务规范以及售后服务争议的处理。 本标准适用于中华人民共和国行政区域内从事电动自行车生产、销售和维修服务的组织。

发布日期：2012-12-20  实施日期：2013-06-01

DIN EN ISO 13485-2010

医疗器械 质量管理体系 用于法规的要求

Medical devices - Quality management systems - Requirements for regulatory purposes

实施日期：2010-01-01

DB31/T 778-2014

超市服务管理规范

Supermarket services management specification

发布日期：2014-01-27  实施日期：2014-05-01

NF P15-920-2010

Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users.

BS EN 15696-2008

Self storage. Specification for self storage services

实施日期：2009-01-31